Acme Outfitters ships from our warehouse in Portland, Oregon to every address in the United States.
Shipping options and costs #
| Option | Cost | Delivery time |
|---|---|---|
| Standard shipping | $6.00 | 3–5 business days |
| Free shipping | Free on orders of $75 or more | 3–5 business days |
Orders placed before 2 pm Pacific time on A business day leave the warehouse the same day. Orders placed later, or on weekends and US holidays, leave the next business day.
Tracking your order #
When your order ships we email you A UPS tracking number. You can also see the status and tracking number any time:
- Sign in and open My Account → Orders, or
- Ask the chat assistant on any page: “Where is my order?” It will check your order once you confirm your email.
Order statuses #
- Pending payment: we haven’t received payment yet. Unpaid orders are cancelled after 7 days.
- Processing: paid and being packed. Most orders ship within 1 business day.
- Completed: shipped and delivered.
Late or missing parcels #
If your order is still processing more than 7 days after you placed it, or tracking hasn’t moved for 5 days, contact us and we’ll chase it with UPS. You can also choose Talk to A person in the chat.
Changing your shipping address #
We can change the address until the order ships. Ask the chat assistant to update it, or reply to your order confirmation email. Once A tracking number exists the address can’t be changed.
