---
title: Shipping and delivery
description: "Acme Outfitters ships from our warehouse in Portland, Oregon to every address in the United States. ## Shipping options and costs | Option | Cost | Delivery time | | --- | --- | --- | | Standard shipping |…"
url: "https://cbotai.shahrear.msf.bd/docs/shipping-and-delivery/"
updated: "2026-11-08"
category: "Orders, Shipping & Returns"
---

# Shipping and delivery

Acme Outfitters ships from our warehouse in Portland, Oregon to every address in the United States.

## Shipping options and costs

| Option | Cost | Delivery time |
| --- | --- | --- |
| Standard shipping | $6.00 | 3–5 business days |
| Free shipping | Free on orders of $75 or more | 3–5 business days |

Orders placed before 2 pm Pacific time on [A](https://cbotai.shahrear.msf.bd/encyclopedia/a/) business day leave the warehouse the same day. Orders placed later, or on weekends and US holidays, leave the next business day.

## Tracking your order

When your order ships we email you [A](https://cbotai.shahrear.msf.bd/encyclopedia/a/) UPS tracking number. You can also see the status and tracking number any time:

1. Sign in and open **My Account → Orders**, or
2. Ask the chat assistant on any page: “Where is my order?” It will check your order once you confirm your email.

## Order statuses

- **Pending payment**: we haven't received payment yet. Unpaid orders are cancelled after 7 days.
- **Processing**: paid and being packed. Most orders ship within 1 business day.
- **Completed**: shipped and delivered.

## Late or missing parcels

If your order is still processing more than 7 days after you placed it, or tracking hasn't moved for 5 days, contact us and we'll chase it with UPS. You can also choose **Talk to [A](https://cbotai.shahrear.msf.bd/encyclopedia/a/) person** in the chat.

## Changing your shipping address

We can change the address until the order ships. Ask the chat assistant to update it, or reply to your order confirmation email. Once [A](https://cbotai.shahrear.msf.bd/encyclopedia/a/) tracking number exists the address can't be changed.